Program Information

The course is designed as an introduction to ITIL 4 and enables you to understand a new way to look at IT service management through a service value system (SVS).

What’s the difference between ITIL v3 and ITILv4 In a nutshell, ITIL v3 describes service management around 26 processes and functions that are part of a continuous process of five life cycles: Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement. The entire v4 body of ITIL knowledge is still very worthwhile and relevant!

ITILv4 offers a more evolved view of a service value system (SVS). It provides a holistic end-to-end picture of what it really means to contribute to business value and integrates concepts from models such as Lean IT, Agile, and DevOps. It also aims to help businesses navigate the new technological era of digital services.

Skills to be Obtained

A high-level overview of ITILv4 five-step life cycle model and how the current 26 processes and functions map to the new ITILv4 model SVS model

• Describe the seven guiding principles of ITILv4
• Understand ITILv4 new service value chain
• Understand the four dimensions of service management
• Learn the key concepts from Lean IT, Agile, DevOps, and Organizational Change Management and why these are important to deliver business value.

EXAM & CERTIFICATION

This course prepares participants for the examination leading to the Foundation Certificate in IT service management. The exam is 60 minutes long, includes 40 multiple-choice questions, and is administered online by an independent examination body. After completing the course, participants are provided with an exam voucher to schedule the exam at their convenience on any date.

To receive your certificate, you must pass the 65% exam. The course includes an exam review to help prepare attendees for the final exam.

After completing this course, you may apply for self-directed learning PDUs through PMI. A certificate of attendance is available upon request.

Course Length

5 Weeks of structured learning with accountability to help you pass the ITILv4 exam on the first try.

Class Modality:

Self-paced e-learning course

Course Materials

• Axelos PDF book for ITILv4
• Practice Exam Portals with over 200 practice questions
• Access to the private Student Community